Surfing the couches in Guatemala City May 1, 2010Posted by Tracy in : Consumer travel, Guatemala , 1 comment so far
GUATEMALA CITY – The city sparkled below me like a carpet of diamonds, flung carelessly over the valley and clinging to the surrounding mountains. This is probably as beautiful as Guatemala’s capital city gets, I thought, then scolded myself for the unwelcome thought. I only know the city from reading about it, and from a single pass through to the airport. Hardly enough to judge. I should know by now that you can’t judge a city by the media coverage – look at Mexico City, for example, which I’ve come to love.
And indeed my first night in the Guatemala City has put the lie to the widespread condemnation of Central America’s largest megalopolis. Thanks to Couchsurfing.com, I had friends waiting for me with dinner and directions, maps and guides and ideas for my project. I took a taxi to their beautiful home next to a park in a leafy neighborhood in Zona 2 and received a family welcome.
United Breaks Guitars July 23, 2009Posted by tracybarnett in : Consumer travel , 1 comment so far
Now this has to be the most creative way I’ve ever seen of filing a consumer complaint to an airline. And another example of how social media is changing the balance of power.
Canadian musician David Carroll says United Airlines broke his $3,000 Taylor guitar. A year-long attempt to get United to cover the damages went nowhere, so he took his appeal to the public on YouTube.
“I said to myself, ‘What would Michael Moore do if he were a singer-songwriter?’” he told the London Daily Mail in an interview aired this morning. So he wrote a series of three songs telling his story. His first one has gone viral — it’s garnered 3.7 million hits.
Check out the video – he’s not only a decent musician, he’s hilarious:
Here’s the story in the London Daily Mail.
United has reversed its position since his song became such a hit. They’ve offered now to pay to fix his guitar, plus they’re throwing in more than $1,000 in travel vouchers, according to the Daily Mail.
But the horse is already out of that barn. Carroll just announced the second in his three-part series will be released soon.